One operating system for the whole thing. It brings patients to your door, answers them on every channel, fills your diary, prepares the consultation before it starts, and drafts the write-up before the patient leaves. One login, one bill, no stitching five suppliers together.
Aria · your front desk
Answering 24/7, on every channel
Call answered before opening
07:58Mrs Okafor's repeat prescription, taken and filed.
Pre-consultation form completed at home
09:15James's ear pain history, with a photo attached.
WhatsApp answered mid-rush
12:45“Is my ramipril ready?” Checked, replied, queued.
Clinic slot filled after close
19:23Travel vaccination booked straight into Thursday.
What reaches your team is a written ticket, not an interruption.
The diary fills itself
Even while the shop is shut
Note drafted
You edit, not write
Thirty seconds, real numbers.
Who it is for
Most pharmacies we work with are more than one of these.
The phone runs the day. Every ring pulls someone off the bench.
Travel health, weight management, phlebotomy and menopause clinics live or die on being found and being easy to book.
You cannot be in four branches at once, and each has quietly invented its own way of doing things.
You have the accreditation and the PGD. What you don't have is anyone who knows the service exists.
What we set up
Every piece here is configured around your shop, connected and switched on for you.
So patients — and the AI assistants they ask — find your pharmacy first.
Aria picks up all of them, 24/7.
Bookings, tickets and queries in one tracked queue, with automated replies.
Our own clinical rails, hosted on RxReady.
Preconfigured for the services pharmacies actually run.
The brain of RxReady
Every call, message and booking flows through one AI at the centre of RxReady. Aria runs the admin of your pharmacy — answering, booking, filing, drafting — so every journey below starts already handled.
What comes in
What comes out
Admin, never diagnosis. Aria answers, captures, books and files. It never reaches a clinical conclusion — the clinical judgement stays with you.
The whole journey
Pharmacy First, a private service, and the questions that come in all day. Same pattern each time: Aria handles the admin, you do the clinical part.
NHS Pharmacy First
One patient, one morning.
The patient
Searches “sore throat pharmacy near me” and finds you, not the chain.
The pharmacist
A new patient arrives with nobody lifting a finger.
The patient
Messages on WhatsApp and gets a real answer, not a voicemail.
The pharmacist
Aria replies in seconds and leaves a written ticket in your queue.
The patient
Picks an appointment time at their convenience.
The pharmacist
The diary fills while you dispense.
The patient
Answers every clinical question at home, and adds a photo.
The pharmacist
Aria prepares a personalised Pharmacy First workspace, so you focus on clinical observations, not a checklist.
Everything above happened without the pharmacist
The patient
Comes in, or joins by video from home.
The pharmacist
The pathway is pre-filled and the PGD checked. The clinical decision is yours.
The patient
Leaves with a written record.
The pharmacist
Aria drafts the write-up. You check it and submit.
Aria takes it from here
The patient
Gets asked how it went, and leaves a review in two taps.
Every clinical question answered before they walk in
The history is already taken. The slot is clinical time.
Your five minutes
One Thursday
Every entry below is a job that used to interrupt somebody.
That was one day.Your team spent it on patients.
Mrs Okafor rings about her repeat prescription. Aria answers, takes the details and files a ticket. Nobody on the bench looked up.
Ticket filedJames arrives for his ear pain appointment. He filled in the pre-consultation form at home, so his symptoms, their duration and a photo of the ear are already on your screen.
Ready to consultYou work the NHS pathway on screen with James's answers already filled in. The note is drafted from the decisions you made. You read it, change one line, export the PDF.
Note draftedMrs Kaur asks whether her ramipril is ready. Aria checks, replies, and files it in the queue alongside the calls.
Answered on WhatsAppAria takes three calls while your team is busy. A travel vaccination, a weight management review and a Pharmacy First slot. All booked, none of them your problem.
3 bookings addedThe shop is closed. Mrs Al-Hassan rings about a travel vaccination. Aria answers, takes her details and books her into Thursday. You find it waiting in the morning.
Booked after hoursPharmacy First
Two things decide what Pharmacy First pays you in a month. RxReady moves both.
Found
Starts from
Pharmacy First consultations a month
Move the slider to see what more consultations are worth in your pharmacy.
25about about one a day a day · where most pharmacies are
Pharmacy First income a year
£11,100
£425 in consultation fees, £500 monthly payment
a month with RxReady8 hr 20 without RxReady
Illustrative. £17 a consultation, £500 at twenty a month, £1,000 at thirty. Each pharmacy has its own monthly cap set by NHSBSA.
Six in ten pharmacies in England did not reach thirty consultations last year.
What it looks like
Four screens from a working day.
A patient searching for a Sunday opening or a sore throat appointment gets your pharmacy, and you can see which searches turned into bookings.
Calls, WhatsApp, texts, web forms and bookings arrive in one list, tagged by where they came from.
Patients book themselves in at eleven at night, and arrive with the clinical questions already answered.
You open the NHS pathway with their answers in place and the PGD criteria checked against this patient.
There is more to it than four screens. See the full product
Getting started
We set the software up for you. Then we train your team on the floor, because that is where the consultations are won.
We sit down with your numbers and work out where your Pharmacy First revenue could go: what you claim today, what the service is worth once it runs properly, and which parts of RxReady earn their keep in your shop. You leave with a plan for growing it.
Call forwarding, website and booking pages, pre-consultation forms, WhatsApp and your team's accounts. You give us your services, hours and calendar, and we build the rest around them.
Pharmacy First delivery and RxReady itself, taught together in your pharmacy: which patients qualify, how to offer the consultation at the counter, and how to run it in five minutes.
Most missed consultations are missed at the counter, not in the diary. Step three is the one that changes the number.
Questions
If yours is not here, send it over. We would rather answer it before the demo than during it.
No. You keep the number on your door and your prescriptions. We give you a dedicated RxReady line and you forward your existing number to it. Because the forwarding is set at your telecoms provider, you can undo it yourself at any time without waiting for us.
Every menu keeps an option to be put through to a person, and out of hours the caller is told plainly when you open. There is also a switch in your settings that takes the receptionist offline immediately if you ever want the phone back.
No, and it is built so that it cannot. The phone flow is a fixed decision tree, not a conversation where a model decides what to do next. Consultation notes are drafted from the decisions you made on the pathway and are yours to review, change and approve before anything is used.
There is no recording of the call as a whole. Where a caller speaks an answer, such as a medicine name, that short clip is transcribed and then deleted. What is kept is the written transcript on the ticket, so your team can read exactly what was said without anyone holding on to patient audio.
Yes. We can build and host a new one, or leave yours alone and connect the booking, pre-consultation and reception forms into it. Either way the enquiries land in the same queue and are tagged so you can see the site is earning its keep.
Book the demo and initial consultation, or send a question first and we will answer by email.
Or email us directly at arslan@rxready.ai